Service Standards

Our Service Standards

We pride ourselves on our service standards. One of the most common complaints people make about law firms is that they aren’t proactive and that they aren’t communicative.

We promise to:

  • Respond to urgent messages within 1 day
  • Respond to non-urgent messages within 2-3 days; and
  • Review your case not less than every 14 days to keep you updated on progress.

Our Services

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Covid-19: Remote Working at Clarity Simplicity

We'll keep this brief; you've already heard enough about C-19.

Even in these most extreme of circumstances this week has shown that our clients continue to need legal advice/guidance. We now want to make it even easier for you. For the duration of this lockdown, we openly invite you to contact us and arrange a time with either Emma or Billy via FaceTime, WhatsApp Video, Skype, Zoom, Microsoft Teams or even the good old telephone. What’s more, there is no cost to you for this service; we’re on hand now to help you through these troubling times.

With your permission, we’ll keep you up to date as we all get through this together.

Relax; you're in good hands.