In a move that could help to reduce the number of disputes in the property letting sector, the Competition and Markets Authority (CMA) has published guidance for lettings professionals to help improve their understanding of, and compliance with, consumer protection law.
The guidance follows the publication last year of a wide-ranging report into the lettings market by the CMA’s predecessor, the Office of Fair Trading (OFT), which raised concerns about a number of unsatisfactory practices affecting tenants, including unfair and ‘surprise’ fees and charges, poor service and delayed and substandard repairs. The OFT considered that greater compliance with existing legislation would improve the way the lettings market works.
The guidance includes practical advice such as:
The guidance is intended to complement existing and emerging industry schemes and codes of conduct, and is relevant to lettings professionals in England, Wales, Scotland and Northern Ireland, highlighting national variations in legislation.
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