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Rectifying consumer disputes – consultation

Plans to give consumers greater access to redress if something goes wrong with their purchase of goods or services are the subject of a recently launched Government consultation. The consultation sets out the Government’s proposals for an alternative dispute resolution (ADR) scheme to help consumers resolve their complaint without the cost and hassle of going […]

Issues remaining in Consumer Rights Bill

The Government’s draft Consumer Rights Bill has the potential to consolidate, simplify and modernise consumer law, but this depends on resolving issues and inconsistencies in the draft, according to a recent report from Parliament’s Business, Innovation and Skills Committee. While the Bill intends to create enhanced protection for consumers of services, it only includes a […]